FAQ’s2021-03-16T19:55:10+02:00
  • BEFORE I BOOK MY RENTAL CAR.
Can I leave Crete with the car?2020-01-21T09:11:49+02:00

No, this is not allowed.

Do you deliver cars all over the Crete island?2020-01-21T09:09:48+02:00

We bring and collect the car anywhere on Crete. We can bring the rental car at any airport, port, accommodation or hotel/villa or your private house on Crete.

Do you have minimum rental period?2020-01-21T09:11:06+02:00
No, you can rent a car even for 1 day.
Do you offer zero-deductible insurances?2020-01-21T09:12:30+02:00

Yes. All our Customers enjoy the 100% Full Insurance Package, in which the deductible/self Risk is 0 Euro.

How quickly will my reservation be confirmed?2020-01-21T09:05:45+02:00

All reservations are confirmed within 5 minutes. If making a last minute reservation (pick up within the next 48 hours) we strongly suggest you contact our reservations service 0030-6975980449 (wats app).

Last minute reservations?2020-01-21T09:08:26+02:00

You can make a reservation till minimal 1 day  before the pickup day.

What insurances are included?2020-01-21T09:12:42+02:00
TPI (Third Party Insurance), CDW (Collision Damage Waver), WUG (Wheels, Underneath the car and Glass) PAI (Personal Accident Insurance), TPF (Theft and Fire insurance). All insurances are without excess!!
What is your fuel policy?2020-01-21T09:12:15+02:00

You receive the car with a certain quantity of fuel and you return the car with again the same quantity.

What is your mileage/kilometer policy?2020-01-21T09:11:33+02:00

There are no mileage restrictions. Unlimited mileage included in the  rental price.

  • AFTER I BOOK OR RECEIVE MY RENTAL CAR.

Is any prepayment required to book a car?2020-01-13T08:57:48+02:00

No. There is no prepayment required to book a car with us.

You pay the full amount of rental when you receive the car on Crete by Cash or Credit Card.

Can I change my booking after getting the confirmation email?2020-01-21T09:10:35+02:00

Yes, you can change your booking via Modify reservation. Information or change of flight information is free of charge. For any other changes, an administration fee of 20 Euro is applicable.

Can I cancel my reservation?2020-01-21T09:10:07+02:00
You can do this via Modify reservation. Any cancellation fees can be read in out Terms and Conditions.
What if my flight is delayed?2020-01-21T09:08:42+02:00
We do not charge you when your flight is delayed. Please SMS or call our car rental company when the flight is delayed for more than 2 hours.
Do you offer 24/7 emergency road assistance?2020-01-21T09:07:17+02:00

Yes, we offer 24/7 emergency road assistance which means you can call our emergency line every day, 24 hours a day. The number is +30-6976787451.

We will  replace the car with a new one as soon as possible!

Keep in mind that if an assistance is required because of a breakdown or damage that is the driver´s responsibility, the car might not be replaced.

I would like to keep my rental vehicle for a few days longer; is that possible?2020-01-21T09:06:26+02:00

Yes of course,  we can extend this reservation for you in no time. In order to do so, please call 0030-6976787451 or viawatsapp: 0030-6975980449. Our customer service is here to help!

What should I do if I get in an accident with my rental car?2020-01-21T09:06:09+02:00

If your rental car breaks down due to a mechanical failure and it is not drivable, be sure to get to a safe place out of traffic. Then, call us 0030-6976787451 or via watsapp: 0030-6975980449 and we will help you with the towing process.

  • PICK UP & DROP OFF MY RENTAL CAR

How do i pick up my rental car in my accommodation on Crete?2020-01-21T09:07:30+02:00

When you receive the car at your accommodation, a representative of our car rental company will wait for you at the reception or outside of your house/ villa if there is no reception. Keep in mind that this can be around 15 minutes before or after the appointed time. Please activate your mobile phone at least 1 hour before the appointed time. This way we are able to reach you if necessary.

How do i pick up my rental car in Heraklion or Chania or Sitia Port?2020-01-21T09:07:43+02:00

When you receive the car at the harbor of Heraklion, Chania or Sitia, a representative of our car rental company will be waiting for you at the gangway of the boat, carrying a sign with your name.

How do i pick up my rental car in Chania or Sitia Airport?2020-01-21T09:07:55+02:00

When you receive the car at the airport of Chania or Sitia, a representative of our car rental company will be waiting for you in the arrival hall, carrying a sign with your name.

How do i pick up my rental car in Heraklion Airport?2020-01-21T09:08:08+02:00

-When you receive the car at Heraklion airport: This will be done at our own parking lot (Just 3 min walking distance from arrival hall). This can be reached as follows: Outside of the arrival hall you cross the pedestrian crossing at the main road. You walk to the right (at the left hand side of the road) until you see at the end at your left hand side the entrance of the parking of AUTOTOURS with the walkway with yellow railings and the column of Crete Holidays and the kiosk.

Do you deliver cars all over the Crete island?2020-01-21T09:09:48+02:00

We bring and collect the car anywhere on Crete. We can bring the rental car at any airport, port, accommodation or hotel/villa or your private house on Crete.

Which documents do i need to rent a car?2020-01-08T09:54:44+02:00

-Valid drivers licence of all the drivers & Passport or ID.

*Check law and regulations, in case you need an International driving License to drive in Greece.

  • EXTRAS & EQUIPMENT FOR MY RENTAL CAR

Are the cars equipped with GPS?2020-01-21T09:07:01+02:00

No, not all of our cars are equipped with GPS.

You can rent one by us or you can easy download the map of Crete via Google maps and travel around using just your smartphone with no costs.

You will get also from us one Free road map for Crete!

Do you have any age restrictions?2020-01-13T08:59:28+02:00

To rent a car with us you have to be at least 21 years old. For 21- 23 is available only group Economy- A & B.

All of our groups are available from 23 years of age .

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